Listen to the Call:
800 W. MAIN ST.
FREEHOLD, NJ 7728-2554
TAPE – 054
CLINIC: Planned Parenthood. May I help you?
CALLER: Yeah. I was wondering if you guys do abortions there?
CLINIC: We don’t. We do pregnancy testing, and then we can refer you out.
CALLER: Okay. Well, I actually have a couple of questions. Like, do you know if my parents have to find out before I can have an abortion?
CLINIC: Not at this time.
CALLER: Not at this time?
CALLER: All right. Well, the problem is that my parents can’t find out at all. Because like, well, my boyfriend’s 22, and they just absolutely hate him because they think he’s too old for me. But there’s just no way that they can find out we’re having sex at all.
CLINIC: Okay. Just so long as you don’t use insurance then usually there’s not a way for people to find out.
CALLER: Okay. Well, he’s going to pay for everything.
CLINIC: Okay. Do you want to make an appointment for a pregnancy test?
CLINIC: Okay. Hold on.
CLINIC: Okay. Are you coming here for first time?
CLINIC: Okay. Can I have your last name?
CALLER: It’s Smith.
CLINIC: First name?
CALLER: Is Christine.
CLINIC: Can I have your zip code?
CALLER: Um —
CLINIC: Your date of birth is when?
CALLER: It’s March 19, 1988.
CLINIC: 9/15/80? No?
CALLER: What? It’s March 19, 1988.
CLINIC: Zip code, please?
CALLER: Well, I don’t — do you really need that?
CLINIC: This information is highly confidential, but we’re going to need some — we’re going to need your phone number, we’re going to need the name of your guardian.
CALLER: Oh, whoa.
CLINIC: I don’t have to take this information right now, but when you come in, we’re going to need some information from you. Are you a student?
CALLER: Well, yeah.
CLINIC: Okay. Can I have your phone number?
CALLER: Well, I’m at my friend’s house. I don’t —
CLINIC: We need your phone number. We would never call and say that we’re from here, but we need your — we need a number.
CALLER: Why do you need it?
CLINIC: Excuse me?
CALLER: Why do you need the phone number?
CLINIC: Suppose we need to cancel the appointment for whatever reason? We’re not going to call and say that we’re from Planned Parenthood. We’re not going to call and say we’re from Planned Parenthood.
CALLER: Like, there’s no way — my mom always answer the phone.
CLINIC: We have a name that we call, and we say — I cannot give you all the information over the phone. But when we need to call the patient, we have something that we say, and they’ll know who it is. We will explain to you this when you come in.
CALLER: Okay. But you guys won’t tell anybody at all?
CLINIC: No. It’s confidential.
CALLER: Say like I wasn’t pregnant, do you guys do birth control there?
CLINIC: Yes, we do.
CALLER: And you wouldn’t tell anybody about that either?
CLINIC: It’s totally confidential.
CALLER: Okay. Well, can I call you back after I talk to my boyfriend?
CLINIC: Sure. You want to call back?
CALLER: Yeah. Well, can I talk to you when I call back?
CLINIC: Okay. You can call back if you want. I know you can call me with a number that I can reach you if I need to.
CALLER: Okay. Well, what was your name?
CLINIC: Excuse me?
CALLER: What’s your name?
CLINIC: I’m the one who picked up the phone. Chris.