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#560 – Planned Parenthood in Springfield, MA

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110 MAPLE ST # 215

TAPE – 560

(dialing sounds) (ringing 1X)

RECORDING: Thank you for calling Planned Parenthood of Western Massachusetts. (Spanish interpretation) If you know your party’s four-digit extension, you may dial it now or at any time during this message. For our department and staff directory, please press the pound key. Listen carefully to the following options. For directions to the clinic, press 2. To make an appointment, press 3. (dial sound) (music) (ringing 2X) All staff members are assisting other calls. Please remain on the line and your call will be answered in the order that it was received. (ringing 6X) All staffmembers are still assisting other calls. You may press 1 to leave a message and a staffmember will return your call as soon as possible. If you remain on the line, your call will be answered. However, wait-times may exceed 10 minutes. (ringing 6X).

CLINIC: Good morning. Planned Parenthood. How may I help you?

CALLER: Hi. Yeah. I was wondering if you guys do abortions there?

CLINIC: Yes, we do.

CALLER: Oh. Well, do you know how much that costs?

CLINIC: It depends on how far along you are.

CALLER: Oh. Well, how do you know?

CLINIC: Are you calling for yourself?


CLINIC: What was the first day of your last normal period?

CALLER: December 26.

CLINIC: Was the first day?


CLINIC: Okay. It’s how we usually determine it, and then at your appointment we would do an ultrasound.


CLINIC: But it looks like you’re about 9 weeks.


CLINIC: Does that seem right?

CALLER: Well, I guess.


CALLER: But do you know — I’m just really worried because like my friend told me that you guys would have to tell my parents. Because, well I’m going to be 14 next month, and she said that they would have to tell my parents I’m getting an abortion. But my boyfriend’s 22. Is he old enough to take care of it, and you wouldn’t have to tell anybody?

CLINIC: No. It has to be a parent or a legal guardian. But there is a way to get around telling your parents.


CLINIC: What you would have to do is, you would make an appointment, you’d come in here, and you’d meet with a counselor. She would tell you all about the procedure and tell you everything that you need to know. Then you would call the court in Springfield. You’d make an appointment with them. They’d find you a lawyer, and then you’d go in for an appointment. And basically you just go into a judge’s private chambers and just talk to them. And basically they want to make sure that you’re mature enough to make this decision. But they really never turn anyone away.

CALLER: Oh, really?


CALLER: How much does it cost for the lawyer?

CLINIC: I believe it’s free.


CLINIC: It is free.


CLINIC: And then you would come back here. After you called to the court we would make an appointment here, and then you’d come back with the papers.

CALLER: Oh, okay.

CLINIC: And it’s $390 for the procedure.


CLINIC: And then you can get a pill to relax you if you’re feeling very nervous, and there’s a pill that’s $10. Or you can get an IV where a needle would be put into your arm. And that is $30.

CALLER: Okay. Well, my boyfriend said that he would pay for everything.


CALLER: I mean, when we were talking about all this we just decided that we didn’t want a whole bunch of people to know about us. But if he was paying for it, would he have to sign for anything?

CLINIC: Only if he used a credit card.

CALLER: Oh, okay.

CLINIC: But if you pay with cash, then it’s — no, there wouldn’t be anything.

CALLER: So would it be all right if he was there with me?

CLINIC: Yeah. You can bring one person with you as long as you don’t bring like any children into the clinic.

CALLER: Oh, okay.

CLINIC: You’d be here for about three to four hours for the actual appointment.

CALLER: Do you know if there would be any way that I wasn’t pregnant? Like I just don’t know, and I’m just worried because I haven’t had my period since like Christmas.

CLINIC: Okay. Then you should have a pregnancy test.

CALLER: Well, do you guys do that there?

CLINIC: Um-hum.

CALLER: How much does that cost?

CLINIC: $10.

CALLER: Oh, okay. Well, when do you guys normally do that?

CLINIC: In the afternoon.

CALLER: Oh, okay.

CLINIC: Do you want to make an appointment for that?

CALLER: Well, I’d have to call my boyfriend to see if he can get off work. I don’t know if we could come in today. Do you guys do it any other —

CLINIC: Yeah. Actually tomorrow afternoon would be best.

CALLER: Okay. Well, let me call him and see, but if it ended up that I wasn’t pregnant could I get birth control there?


CALLER: Okay. Well, would you have to tell anybody if I was on birth control though?

CLINIC: Not at all. Everything’s confidential here. We would not contact your parents.

CALLER: It’s just, we don’t have to worry, we don’t want to have to worry about all this.

CLINIC: I totally understand that.

CALLER: Okay. So you wouldn’t — I just don’t want — you sure you wouldn’t have to tell anybody at all?

CLINIC: No. My only concern is that he’s that much older than you.

CALLER: What do you mean?

CLINIC: I mean —

CALLER: Is that bad?

CLINIC: You’re 13?


CLINIC: Okay. Well, let me check with somebody actually. Hold on for a second. I’ll finish my sentence in one second.


CLINIC: Okay. Hold on. (pause) Thanks for holding.


CLINIC: Okay. So I just put in a call to somebody who can get back to me. What I was going to say was that my only concern is that there might — you might have to — we might have to legally report something or other. But —

CALLER: What do you mean?

CLINIC: Well, there’s — do you know about statutory rape? Like —

CALLER: No. My boyfriend’s not raping me. I mean, we’re in love. We’re going to get married. He said he was going to take care of me forever.

CLINIC: No, no. No, no, no. I’m not assuming that. (laughs) It’s not me. But there are laws. So I just wanted to find out because our policy is confidentiality, and you can do whatever you want, and we make no judgment calls. But then there are certain things that we have to do if the law says that we have to. My guess is that we wouldn’t have to make any sort of call on that.

CALLER: Would it be better if he wasn’t there and I didn’t say anything about him?

CLINIC: Not necessarily. Can we leave it that I’ll call you if there is any sort of issue with that?

CALLER: Well, I’m at my friend’s house, and her mom would answer the phone. She doesn’t know.

CLINIC: Okay. Does your boyfriend have like a phone number or a cellphone or anything?

CALLER: He just got a cellphone, but I don’t know the number yet. He was wanting to let you guys have that number. That’s why he got it. But.

CLINIC: Okay. Well then —

CALLER: Is it okay if I just call you back?

CLINIC: That would be fine.


CLINIC: And I don’t mean to alarm you at all. I just wanted to check out all the facts before I give you an answer.

CALLER: Okay. So what’s your name so that I can call you back?

CLINIC: Well, you can talk to anyone who answers the phone.

CALLER: Well, I just was wanting to — well, you said that you were going to call people, and I wanted to talk to you. Would you have to tell everybody there about all this?


CALLER: What was your name?

CLINIC: My name’s Michelle.

CALLER: Okay. So is it all right if I call you back? How long do you think it would take for you to get them to call you back?

CLINIC: I’m not exactly sure.

CALLER: Oh. Well —

CLINIC: I would say sometime this afternoon.

CALLER: All right.



CLINIC: All right.

CALLER: Thanks.

CLINIC: Bye bye.


(phone clicks)

(dialing sound) (ringing 1X)

RECORDING: Thank you for calling Planned Parenthood of Western Massachusetts. (dial sound) (ringing 2x) All staffmembers are assisting other calls. Please remain on the line and your call will be answered in the order that it was received. (ringing 2X)

CLINIC: Good afternoon. Planned Parenthood.

CALLER: Hi. Can I talk to Michelle?

CLINIC: May I ask who’s calling?

CALLER: It’s Lisa.

CLINIC: It’s who?


CLINIC: Is she expecting your call?

CALLER: Well, she said to call her back.

CLINIC: Hold on one second.

CLINIC: (pause) Hi. This is Michelle.

CALLER: Hi. Yeah. I was talking to you yesterday, and you said you had to call some people to —

CLINIC: Oh, yes. Are you the 13-year-old?


CLINIC: Is that right? Okay. Yeah. So I spoke with somebody, and basically I just wanted to be sure. I didn’t mean to startle you in any way. I basically wanted to be sure that it was nothing that we had to report, and it’s not unless there are rare circumstances. I mean, everything here is confidential. We’re not going to report it anyone. We’re not going to get you in trouble in any way. But if your parents were to find out, you know, he could be put in jail basically is the concern. It is considered statutory rape.

CALLER: But you wouldn’t tell anybody about him?


CALLER: Oh, okay.

CLINIC: — here won’t. But I just wanted to doublecheck on policies about that.

CALLER: All right.

CLINIC: So no worries, and (laughs). You know, you can come in and we can set you up for the court counseling and pregnancy test and what not.


CLINIC: You haven’t made an appointment yet, have you?

CALLER: Well, no. I was wanting to call my boyfriend and tell him what you said. But —


CALLER: — I’ll call him and call you back. Is that all right?

CLINIC: Sure. And you don’t have to ask for me.

CALLER: Oh, okay.

CLINIC: You can talk to the person who answers the phone, because they’ll be able to schedule you an appointment.

CALLER: All right.


CALLER: Thanks.

CLINIC: Yep. Bye bye.


(phone clicks)