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#501 – Planned Parenthood in Santa Cruz, CA

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1119 PACIFIC AVE. # 200
SANTA CRUZ, CA 95060-4464

TAPE – 501

(dialing sounds) (ringing 3x)

CLINIC: Hello. You’ve reached Planned Parenthood Westside Health Center. (Spanish interpretation) If you know the extension of the person you are — (dial tone)

One moment, please, while I transfer your call. (music) We’re sorry. We are helping other clients right now. We appreciate your continuing to hold. (music) Thank you for calling Planned Parenthood Westside Health Center. Please be assured that your call will be answered as quickly as possible. (music) At Planned Parenthood Westside your call is very important to us. (phone rings)

Good afternoon. Planned Parenthood. (male receptionist)

CALLER: Hi. Yeah. I was wondering if you guys do abortions there?

CLINIC: Yes, we do. We do abortions here up to 14 weeks.

CALLER: Okay. Well, how much does that cost?

CLINIC: We have two methods of abortion. We have medical abortion and surgical abortion. Depending on which one, a medical abortion is, we do them here but only up to 7 weeks. And surgical we do here up to 14 weeks. So depending on your level of income on a monthly basis it looks like it’s between $420 to $560 for the surgical and between $480 to $600 for the medical.

CALLER: Okay. Well, I don’t really have any income. I mean, I’m going to be 14 in March, and I don’t have a job.

CLINIC: Okay. Have you thought about applying for Medical?

CALLER: What’s — no. Well, my boyfriend said that he would pay for everything. I mean, it’s just — the thing is, like, I’m worried because like since I’ll be 14 in March my friend told me that they would have to tell my parents. But my boyfriend’s 22. Is he old enough to take care of it, and they wouldn’t have to tell anybody anything?

CLINIC: Can you hold on one second? Let me find out. Okay?

CALLER: All right.

CLINIC: Okay. What’s your name?

CALLER: Christine.

CLINIC: Christine? One second, okay?

CALLER: Okay. (music)

CLINIC: Hello? (female assistant replaces male receptionist on phone)


CLINIC: Hi, is this Christine?


CLINIC: My name’s Claudine (sp).


CLINIC: Manny just had me take your call to schedule you for an ultrasound.


CLINIC: How you doing?

CALLER: I’m kind of worried about everything, but —

CLINIC: Yeah. Okay. Well, we’ll get you all informed on how the process goes.


CLINIC: All righty. Let me just get to my computer screen. So, Christine, first of all, you’ve done a pregnancy test at home or another —

CALLER: No. I just haven’t had my period since like December 21st, and I’m really scared.

CLINIC: December 21st. All righty. Okay. Could you come into the clinic today for an ultrasound if we have an appointment?

CALLER: Well, I don’t know. Maybe tomorrow.


CALLER: It’s just, my boyfriend would have to bring me. He’s the only way I could get there. So, I have to call him and see. But is that all right if he’s there with me?

CLINIC: Yeah. Let me see what I have available tomorrow. Can I put you on hold for one minute?


CLINIC: Okay. Thanks. Hang on.



CLINIC: Okay. Let me see. Tomorrow’s Wednesday. Let me see what I have. I have something — hmm. That provider is out.

CALLER: Do you know — I was actually asking the guy before, like it’s just I’m really worried about all this because my friend told me that since like I’m — I’ll be 14 in March. She said that you guys would have to tell my parents. But my boyfriend’s 22. Is it all right if he takes care of it?

CLINIC: Umm, I’m not sure exactly about that, and I’m not — I — I’m not sure if your parents necessarily need to be informed. Do you want me to find that out before you schedule?

CALLER: Yeah. I mean, they can’t find out at all. I mean, if they found out I don’t know what would happen. I mean —

CLINIC: Yeah, I understand. All right. Let me go check on the exact guidelines around that so I can give you that information before you come in, okay?

CALLER: All right.

CLINIC: Can you hold on one more second?


CLINIC: Okay. Thanks. (music) (ringing) (dialing sounds) (ringing) Hello. You’ve reached Planned Parent Westside Health Center. (dial tone) One moment, please, while I transfer your call. (music) The Planned Parenthood Westside Health Center Office is conveniently located on the second floor at 1119 Pacific Avenue above Logos Bookstore in Santa Cruz. Our switchboard is answered Monday through Friday from 9:00 a.m. to 5:00 p.m. (music) (dial sounds) (ringing) (dial sounds) Are you there? (ringing)

Good afternoon. Appointment desk.

CALLER: Hi. Yeah. I was talking to Claudine and I was put on hold but the phone got disconnected, so I was calling back.

CLINIC: Oh, yeah. You know what? She wanted me to let her know if you called. In case you guys get disconnected, what number can she call you back? I’m going to transfer you.

CALLER: Well, I don’t — I’m at my friend’s house and her mom’s here, so if you call then she would answer the phone.

CLINIC: Okay. Can you hold on?


CLINIC: Okay. (music) Thank you for calling Planned Parenthood Westside Health Center. Please be assured that your call will be answered as quickly as possible. (music)




CLINIC: Thanks for calling back. Did you get tired of waiting, or did I –

CALLER: The phone got disconnected.

CLINIC: I tried to pick you up from another line, and it didn’t work, so that might have been what happened. I’m glad you called back. Well, Christine, I’m going to let you know really straightforward what the situation is.


CLINIC: I hope that you’ll still come to our clinic. First of all, we are not required to inform your parents directly. What we’re required to do, you know, if you come to the clinic is report the situation. Basically, it is not legal for someone of 22 years old to have sexual intercourse with a minor.

CALLER: But we’re in love. We’re going to get married. I don’t understand.

CLINIC: I know. It’s confusing, and I can get you more information on it. The really wonderful person to talk to — her name is Sue — and she’s not in the clinic right now, but she will be shortly. So I’ll give you as much information as I can.

CALLER: All right.

CLINIC: And then you can talk further to her, you know, definitely.

CALLER: Well, who would you have to report it to if you weren’t telling my parents?

CLINIC: We’re required to report the incident to the police.

CALLER: Oh, well —

CLINIC: And you could —

CALLER: Well, what could happen? I mean, would I get arrested?

CLINIC: No. Absolutely not. What would happen is that we just send in the information to them, and this is — Sue will be able to give you more information. But you’re not even required to talk to them. It’s up to you whether you want to do that or not.

CALLER: Oh, okay.

CLINIC: We encourage you to do that, but we can talk to you more about that later. But we’re required to let them know about the situation.

CALLER: What situation?

CLINIC: Just that, you know, that there was an incident of this person over 21 years of age having intercourse with a minor. BecaUse at this point it is illegal in this state. Okay? It’s called statutory rape.

CALLER: But he’s not raping me. We’re in love. We’re going to get married, and he’s going to take care of me forever.

CLINIC: Yes. Christine, I absolutely hear you. I’m just telling you what the law says right now.


CLINIC: And what we’re required to do. So —

CALLER: So if I came in with him, he would be reported and I wouldn’t be able to see him anymore?

CLINIC: Not necessarily, no. I think that it would be a good idea for you to talk to Sue about it. But let me see if I can give you any other details. We would just let them know, but again you would not be required to even talk to the police at all.

CALLER: Okay. It’s just, I don’t want anybody to know about this. So.

CLINIC: Um-hum. And normally our services are completely confidential. Like normally without this kind of circumstance that I’ve told you about the law, our services are completely confidential. Your parents don’t need to know, no one can ever find out anything. But then we are required in this specific situation to let the police know, and then it’s your choice of what to do from there, whether —

CALLER: Well, what should I do?

CLINIC: I would strongly encourage you — let me see. I would strongly encourage you to come in for your ultrasound. And Sue will be in later today, so she’ll be able to tell you more about the situation. But I would really encourage you to come in for an ultrasound.

CALLER: But the only way I could get there would be if my boyfriend brings me.

CLINIC: Um-hum. Um-hum. Okay. And he — yeah. We’ll talk more with Sue about that, okay? It’s very possible that you can both come in and just have a normal visit and leave and that we — you know, we make a phone call to report it and that, you know, that nothing else needs to be done, and you can get your care through our clinic. But we’ll clarify that with Sue, okay? Because she really knows all the details of —

CALLER: Well, would they have to say anything to my boyfriend? Would they get his name and arrest him after we leave?

CLINIC: I highly doubt it. I think really that we need to have Sue answer the questions for you, because I’ve pretty much told you everything I know. Okay?

CALLER: Okay. Well, if I come in for like a pregnancy test and it showed that I wasn’t pregnant, could I get birth control there?

CLINIC: Absolutely.

CALLER: But would you have to tell anybody if I was getting birth control and I wasn’t pregnant?

CLINIC: I think in any case we’re required by law to make a report.

CALLER: Oh, okay.

CLINIC: Um-hum.

CALLER: Okay. Well, I gotta talk to my boyfriend and see what he says. Is it all right if I call you back?

CLINIC: Sure. Do you want me to have Sue give you a call when she gets in to answer some more of your questions?

CALLER: Well, no, I can’t have anyone call me, but —


CALLER: But I’ll call back.

CLINIC: Okay. Let me give you my extension so that you can get right through to my phone and you can leave me a message if you want. You can either use my extension which is 56, or you can just call the regular number. If for some reason I’m not there and you want to try to talk to Sue —

CALLER: Just ask for Sue?

CLINIC: Yeah. You can call the regular number and ask for Sue. She also has an extension, and she’s not often at her desk either, but she’s at extension 23. So if you don’t reach either of us on our extensions just try the regular number and have someone look for it. And Sue would definitely be able to answer all your questions and help you decide how you want to go about things. Okay?

CALLER: All right. Thank you.

CLINIC: All righty. I hope that — yeah. Just call back if we can help or answer any other questions. Okay?

CALLER: Okay. Thanks.



CLINIC: Take care.

(phone clicks)

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