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#380 – Planned Parenthood in Santa Barabara, CA

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TAPE – 380

(Dialing, phone ringing 1x)

RECORDING: Thank you for calling the Planned Parenthood clinic of Santa Barbara. If you know the extension of the person you wish to speak with in the clinic, you may enter that extension at anytime (message continued in Spanish). For a staff directory, press 1. To make an appointment, cancel or confirm an appointment, press 2. For clinic hours, directions and services, press 3. If you are calling to request a refill of your birth control pills, press 4. If you are a patient returning the call, please press the extension of the person you are trying to reach or you can press zero. To ask a question or to be transferred to the receptionist, please press zero (dial button pressed).

(Phone ringing 7x)

RECORDING: Thank you for holding. We are currently busy helping other patients. If you would like to leave your name, phone number and a brief message, you may do so after the tone and we will get back to you as soon as possible. If you would like to continue to hold, press 290, and your call will be answered in the order — (dial button pressed).

(Phone ringing 3x)

CLINIC: Good afternoon. Thank you for calling Planned Parenthood. This is Carmen. Can I help you?

CALLER: Hi. Yeah. I was wondering if you guys do abortions there.

CLINIC: We have on Fridays.

CALLER: On Fridays?

CLINIC: Um-hmm.

CALLER: Could I ask a couple of questions actually?


CALLER: I’m really scared because my friend told me that — I’ll be 14 in March, and she said that you guys would have to tell my parents I’m getting an abortion. But my boyfriend’s 22. Could he just sign whatever, and you wouldn’t have to tell anybody?

CLINIC: Everything’s totally confidential.

CALLER: All right.

CLINIC: But first what we do is you come in for a pregnancy test, and then we let you talk to a counselor.

CALLER: Okay. Well, if the pregnancy test said that I wasn’t pregnant, do you guys have birth control there?

CLINIC: Yes, we do.

CALLER: Would you guys have to tell anybody that I was on birth control at all?

CLINIC: No, it’s totally confidential.



CALLER: I’m just really scared because my last period was December 14th, and I don’t know what to do.

CLINIC: First of all is to come in for a pregnancy test. And we do those Monday through Thursday from 9 to 6.


CLINIC: And then once it’s either positive or negative, we’ll go from there.

CALLER: Oh, okay. But you guys wouldn’t have to tell anybody at all?

CLINIC: No, it’s confidential.

CALLER: All right.


CALLER: Thank you.

CLINIC: Bye bye.