PLANNED PARENTHOOD OF GOLDEN GATE
1866 B ST.
HAYWARD, CA 94541-3139
510-733-1814

TAPE – 493

(dialing sounds) (ringing)

CLINIC: Thank you for calling Planned Parenthood at Golden Gate. To speak to one of our client services representatives or make an appointment, please press “1.” (dial sound)

Please hold on while I try that extension. (music) Each year more than 60,000 — (ringing)

During the lunch hour our hold time is usually longer. Thank you for your patience. During the lunch hour — WWW.ppgg.org to find health center hours, locations and directions. Please continue to hold. (music) Did you know that you can now make non-urgent appointments on-line? Visit www.ppgg.org today. Thank you for holding. (music) Planned Parenthood Golden Gate has been helping women, men and teens make responsible choices for over 70 years. Since 1929 we have been committed to delivering the highest quality reproductive healthcare, teaching responsible and age-appropriate sexuality education and working to protect a woman’s right to choose.

Thank you for continuing to hold. Our staff will be with you as soon as possible. Please be aware, Mondays are usually our busiest day. Therefore, the wait time is longer. Again, thank you for your patience. Thank you for continuing to hold. (music) Each year more than 60,000 women, men and teens will make more than 120,000 visits to our Planned Parenthood clinics in the greater Bay area. Our health centers are located in the cities of Ronard (sp) Park, San Rafael, San Francisco, Daily City, San Matao, Redwood City, Hayward and Oakland. Visit www.ppgg.org to find health center hours, locations, and directions. Please continue to hold. (music) Did you know that you can now make non-urgent appointments on-line? Visit www.ppgg.org today. Thank you for holding. (music) Planned Parenthood Golden Gate has been helping women, men and teens make responsible choices for over 70 years. Since 1929 we have been committed to delivering the highest quality reproductive healthcare, teaching responsible and age-appropriate sexuality education, and working to protect a woman’s right to choose. Thank you for holding. Your call is important to us. And someone will be with you momentarily. (music) Each year more than 60,000 women etcetera.

Staff will be with you as soon as possible. Please be aware Mondays are usually our busiest day. Therefore, the wait time is longer. Again, thank you for your patience. Thank you for continuing to hold. Our staff will be with you as soon as possible.

(music and announcements repeating)

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Planned Parenthood. How may I help you?

CALLER: Hi. Yeah. I was wondering if you guys do abortions there?

CLINIC: If we do abortions here?

CALLER: Yeah.

CLINIC: Uh-huh. We do.

CALLER: Oh. Well, how much does that cost?

CLINIC: Do you have insurance or you don’t have insurance?

CALLER: Well, my boyfriend said he would pay for everything. So. I don’t have insurance.

CLINIC: Okay. For 7 to 12 weeks for a surgical procedure it’s $350.

CALLER: Okay. Well, how do you know how far along you are?

CLINIC: Here you’re awake too. I don’t know if that makes a difference to you.

CALLER: Oh, I don’t know.

CLINIC: It doesn’t matter?

CALLER: No.

CLINIC: Okay, so then — because some people prefer to be asleep. You do have the option of being awake or asleep. Being awake would be fine?

CALLER: Okay. Well, do you know — I’m just really worried about everything because like, well, my friend told me that since like I’m going to be 14 in March and she said that they would have to tell my parents, but my boyfriend’s 22. Could he just sign whatever it is, and they wouldn’t have to tell anybody?

CLINIC: You’re going to be 14 years old?

CALLER: Yeah.

CLINIC: No. You don’t need parental consent.

CALLER: Oh, okay.

CLINIC: At all at any age. It doesn’t matter.

CALLER: So my boyfriend would sign, or —

CLINIC: No, your boyfriend doesn’t have to sign anything.

CALLER: Oh, okay.

CLINIC: You would do everything.

CALLER: Okay. Well, could I get a pregnancy test there to see if I was pregnant?

CLINIC: Uh-huh. What location?

CALLER: I’m not really sure. Could I just come in there?

CLINIC: Which one?

CALLER: The one in Haywood.

CLINIC: Haywood?

CALLER: Hayward, yeah.

CLINIC: Yeah, you can drop in. If you want to go in today, 9:00 to 11:00 or 1:00 to 3:00.

CALLER: Okay. Well, I’m just really worried because like I haven’t had my period since like December 21st, and I don’t know what to do.

CLINIC: One sec, okay?

CALLER: All right.

CLINIC: What’s the first day of your last period?

CALLER: December 21st.

CLINIC: That was the day it started?

CALLER: Yeah.

CLINIC: So right now if that was your last period you would be probably about 9 weeks or so, going on 10 weeks. So you definitely want to get this started and done as soon as possible.

CALLER: Okay. Well, me and my boyfriend were talking about all this and we don’t want anyone to know about us. Would you guys have to say anything?

CLINIC: No. Everything’s confidential.

CALLER: Okay.

CLINIC: But if he is 22 and you’re 13, well, I don’t know if you’d really want to bring him to — does he look that old?

CALLER: Oh, I don’t know.

CLINIC: I mean, do you — because — hold on one sec, okay?

CALLER: Okay.

(recorded message and music)

CLINIC: Hello? Hi. Okay. I’m going to actually transfer you so you can speak with my manager.

CALLER: Okay. What’s her name?

CLINIC: Her name is Madeline (sp). Okay? And she’ll help you with this, okay? One second.

(recorded message and music)

CLINIC: Hello?

CALLER: Yeah.

CLINIC: Hi. This is Madeline.

CALLER: Hi.

CLINIC: Hi. You know, your question is a difficult question to answer just, you know, absolutely. First and foremost, we’re not — we want to encourage that you do seek the care that you need.

CALLER: Okay.

CLINIC: And with sensitive services you can receive services without parental notification. However, under other circumstances there might be another referral necessary to CPS if in fact there are certain factors. One is —

CALLER: Who is that?

CLINIC: Well, one, we want to make certain that it is consensual on your —

CALLER: Well, yeah. I mean, we’re in love. We’re going to get married.

CLINIC: And then sometimes there is an age disparity of concern, so if somebody is greater than, you know, 19 and you are less than — or 14 — there’s an age difference between the two of you that are greater, that might be an indication to have further review with you just to make sure that in fact that this is consensual and that you’re not at risk.

CALLER: Well, could my boyfriend come in with me for a pregnancy test?

CLINIC: Yes, he can. Uh-huh.

CALLER: Okay. But would you have to tell anybody?

CLINIC: Well, that’s why, again, I want to be clear and not give you mixed messages.

CALLER: Oh.

CLINIC: That if there is a greater risk and concern that it, in fact it’s not consensual, then an outside referral will be given.

CALLER: Oh. Well, what do you mean? Like, what outside referral?

CLINIC: Child Protective Services.

CALLER: Oh. Well, what would happen?

CLINIC: It’s a, what we call an informal referral, and they may or may not notify you or your parents.

CALLER: They could notify my parents?

CLINIC: Well, again, it’s not considered a high alert if in fact you have indicated that it is consensual.

CALLER: Well, yeah. But — but okay.

CLINIC: But I can’t tell you absolutely we won’t make that referral.

CALLER: Oh.

CLINIC: That’s why I’m telling you, you know, straight, the way it may be.

CALLER: Well, what if it turned out that I wasn’t pregnant?

CLINIC: He’s an adult and you’re a minor, and so based by law that’s a whole different jurisdiction.

CALLER: Oh.

CLINIC: Do you understand what I’m saying?

CALLER: Yeah. I think so.

CLINIC: Because you are how old?

CALLER: I’ll be 14 in March.

CLINIC: Okay, and he is how old?

CALLER: He’s 22.

CLINIC: Yeah. The age difference in that in and of itself is a concern.

CALLER: Okay. Well, if it ended up that I wasn’t pregnant, would you have to tell anybody?

CLINIC: No.

CALLER: Oh.

CLINIC: Well, no, I can’t say that absolutely either. But I’m just letting you know that if certain information is disclosed, meaning that if you come forward and tell us, we have a certain obligation to do an informal referral.

CALLER: Okay. So if I didn’t tell you, you wouldn’t have to tell anybody?

CLINIC: That’s correct.

CALLER: Okay.

CLINIC: All right?

CALLER: Well, if I came in for a pregnancy test and it said that I wasn’t pregnant, could I get birth control, because I don’t want to have to go through all this again.

CLINIC: Absolutely.

CALLER: But would you have to tell anybody that I was on birth control though?

CLINIC: No. No. No, and we don’t even have to report that you’ve had an abortion.

CALLER: Oh.

CLINIC: It has more to do with consensual —

CALLER: If like I was on birth control, I can’t drive to pick up the pills. Could my boyfriend get them?

CLINIC: No. You have to be the one to pick up, and this information has to be released to you directly.

CALLER: Okay.

CLINIC: You have to sign an informed consent for birth control. But in terms of what you’re asking, without parental notification you can receive those services. All right?

CALLER: So just don’t say anything about my boyfriend, and it will be all okay?

CLINIC: I can’t tell you that. That’s your choice.

CALLER: Oh, okay.

CLINIC: Okay? But again, I want to be very, um, mindful to at least express to you what some of those ramifications could be.

CALLER: Okay.

CLINIC: Do you understand what I’m saying?

CALLER: Yeah.

CLINIC: All right. So again, we don’t want to overlook if there’s additional information that you might need too. But in terms of mandatory — you know, we will not — when you receive services from us it’s confidential. We won’t disclose that, that you’ve received birth control or an abortion to your family or anyone else for that matter, without your consent.

CALLER: Okay.

CLINIC: Okay?

CALLER: I’ll call you back if I had anything else.

CLINIC: Great.

CALLER: Thanks.

CLINIC: You’re very welcome. Bye bye.

CALLER: Bye.

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